Sneakers being cleaned and dried to perfection

FAQ

Do you provide instructions for all your cleaning products?

We sure do. You can watch step-by-step tutorial videos for all of our products on their respective product page – or check out our YouTube channel here for all of our product how–tos! If you have any other questions, send us an email or slide into our DMs on Instagram or Facebook.
How do I clean my laces?

Follow these simple steps for shiny laces: Remove laces, put them into a bowl with some sneaker cleaner and warm water. Soak for a few minutes. Remove, rub between your hands, and squeeze dry by stringing it through a towel. Repeat for better results. For even better results, treat laces with Stain Remover.
Can I use the stain remover for any material?

Yes you can! Our Stain Remover is safe on all materials. However, due to the nature of suede and nubuck, we would recommend using other techniques before resulting in using any liquids.
Do you do bulk discounts?

Yep! We automatically apply bulk discounts to some of our products as you add them to cart (subject to promotions and/or availability). For wholesale enquiries, you can contact us directly at sbwstudioau@gmail.com.
Do you have any solution to get rid of yellowing?

We absolutely do. For yellowing sneakers, we’d recommend the deoxidization service.Check out our prices in Kamivape and Underwood stores. For us to work on that, we’d have to clean the shoe properly first. We’d recommend a Full Exterior or The Lot package, depending on its condition.
How much does in-store shoe cleaning cost?

We provide three types of sneaker cleaning: The Basic Clean is priced at $40. This is a simple and straightforward cleaning option for shoes that do not require extensive cleaning. The Full Exterior service costs $50. It involves a thorough cleaning of the outer surface of your shoes, removing dirt and stains effectively. The Lot service is priced at $60. This is a totally comprehensive cleaning of both the interior and exterior of your shoes, completely revitalising your kicks. For more details, check out our store pages here: WHERE IS THE SNEAKER LAUNDRY STORE? DO I NEED TO BOOK AN APPOINTMENT? No appointment necessary! Just drop by the store anytime within our opening hours. Check out our store locations and opening hours here. If you are not close to our locations, you can mail your shoes in to us.
How long does it take to clean my sneakers?

All our cleans have a 3-4 days turnaround. We also offer an express 24-hour turnaround option for $20 extra per pair, and 48-hour turnaround for $10/pair.
Do you do stitching or resewing?

No, we do not offer stitching and resewing services.
Do you do sole swap or sole replacement?

No, we do not offer sole swap or sole replacement services.
What restoration services do you offer?

We offer 3 different restoration services: Repainting, Re-Gluing and Deoxidation. Repainting: $110 for Midsoles and $110 for Uppers (Turnaround time of 14 days) Re-gluing: $20 per spot of glue (Maximum of $120) Deoxidation: $60 (7 days)
Can any type of stains be removed?

Most stains can be removed - or at least significantly reduced - but we don’t know until we try! Ask us in-store about our satisfaction guarantee. Tell you what though – we’re damn good at cleaning sneakers.
Do you guys offer repaints?

Yes, we do, please send the photos of your shoes to sbwstudioau@gmail.com for further assessment or you can drop off your shoes at the shop.
What do I do if I am not satisfied with the cleaning services i’ve received?

Please contact our support at sbwstudioau@gmail.com and provide your order number and photos of your shoes.
How do I send in a mail cleaning order?

Check out our Services page for a step-by-step guide on sending your sneakers in for some love and care.
How do you charge for your mail order services?

That depends on the level of service you want! Take a look at the packages and prices on the Services page and we’ll calculate the final price for you at check-out.
If I just want a repaint via your mail order cleaning service, should I add anything else to cart?

Yes – we cannot begin any repaint work until your sneakers are clean, so please select a cleaning package as well !
Do You Ship Internationally?

Yes, we ship all our products internationally – except for sneaker storage and aerosols. If international orders include either sneaker storage or aerosols, we will refund you accordingly.
How long does shipping take?

Bear in mind that shipping times are just an estimation and can vary depending on shipping volumes and time of the year.
What do I do if I receive faulty items upon delivery?

Please provide us with the necessary details and any supporting documentation or images. You can email us at sbwstudioau@gmail.com. We will review your request and respond accordingly.
How do I check the status of my order?

Please reach out to the support team at sbwstudioau@gmail.com directly and provide your order number and tracking number.
How do I apply discount codes?

You can apply it to the checkout page before you complete the order process. If you have a discount code that’s not working please contact support sbwstudioau@gmail.com and provide the discount code that you’re trying to use.